You can also check Spotify’s system requirements to see if the device is supported. The issue could be with your device, so try playing music on a different device, or through the Spotify web player. If it works with another connection, we recommend contacting the service provider of the original network for more information. If possible, try it with a different WiFi network. You can contact those responsible for managing the network for more information.Ħ. schools/work/office) restrict access to certain services. Check your firewall (if you use one) has Spotify set as an exception.ĥ. Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).Ĥ. If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).ģ. If that doesn’t work, try restarting your router.Ģ. These steps should get you back up and running:ġ. Error messages saying ‘Spotify is offline’ or ‘No internet connection’
If this is the case, you may see one of the following: The issue may lie with your internet connection.
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